I had bought a shirt along with some other things. They had forgotten to put my shirt in the bag so when I got home and noticed the shirt was missing I called in. They guy who I talked to was the one who was working the counter when I checked out so he realized that he missed the shirt and said he would put it in the back. I let him know that I was going out of town and that it would be a couple of weeks before I could come back in to pick it up. He said no worries.
By the time I was able to come back in to pick up the shirt they couldn't find it. I was bummed but they made it up to me.
I was surprised that they went above and beyond to correct the problem and were very pleasant to deal with.