Placed an order for pickup over the phone and was told it would be ready in 20 minutes. I show up to pay after about 25 minutes. There's one gigantic line out the door so I walk up to the side to pay as I was told I could do. Still had to wait a few minutes which was no big deal. After paying, I thought my order would have been called shortly. It was not. 10 minutes goes by. Then 20 minutes. Now 30 minutes have gone by and still nothing. I go back to the counter and tell the young lady I'm still waiting on an order that was supposed to be ready over a half an hour ago. She looks confused so I hand her my receipt showing her I paid already. No apology for the delay or inconvenience but what I got instead was a please wait over to the side and they'll call your order soon. Looking back on it now I should have said forget it and asked for a refund.
Got my food finally and it was less than what I've grown accustomed to when dining here. The carne asada was dry and a terrible cut as it was so tough to chew. I only ate 1 of my 3 tacos because of it. After eating chicken tinga tacos at Crescent Ballroom for lunch, I can say these backyard tacos couldn't hold a candlestick to theirs. The kids who work here are nice and all but management needs to creat a more organized system for pick up orders by creating a designated area for said orders. Either that or they need to forego accepting call in orders altogether. I used to brag about this place to all my friends and family but I sadly won't be returning. Do yourself a favor and take your business somewhere else.