Well I have stayed here now three separate times. This last time the room was cleaner and a bit better but the overall experience is lacking. It just doesn't have that high end feeling or the customer service that it should have. Firstly, the resort fee is ridiculous. The amenities do not justify the amount of the fee, period. Slowest internet ever and I had to go elsewhere to be able to get online. This is the second time we checked in and there was something wrong with the room as in this last time the safe didn't work. After wasting two hours after checking in to have this fixed (battery was dead) this is NOT how I want to start off my stay. Also there was some crusty stuff on the padded headboard!! YUK!!! I told housekeeping about it three times. It was never cleaned. One washcloth in bathroom....NOT
okay, no fridge not okay, homeless people hanging out in the parking garage right by our new car! Had to pick up booze bottles under and around car everyday! Billing all screwed up on our bill and the manager gave me major attitude. This is NOT okay. Also, light burned out in room entryway. Told the front desk about it when I addressed the safe. Never changed it! Quality control is NOT here. WHO is checking the rooms!!! These things should be checked regularly.
The only plus is it's location some of the time! The music at night is loud. So if you want to go to bed early, good luck. Never heard from the hotel, they have never done anything for us since we started staying here. Even after I told them that we have stayed 3 times and 3 times things were NOT okay they just ignore us. So guess what people, we will ignore them. So many places to stay in Vegas that are way better. The bones are here but it is obvious that the management is lacking. And then we heard these people laughing in the bar saying it was their first time there and they made a big stink so were upgraded!! REALLY???? So you won't upgrade people that have stayed here 3 times??? Wow....well that says it all.