I gave 5 stars because I would recommend them for the proper health, wellness, education, and safety of my friends and family. I'm not rating a care-center for the experience in the waiting room (unless they're receptionist is unpleasant, which they were not). I think it's unfair to judge a place based on the unwillingness of other patients to show up on time and make other people wait--that's just pointing a finger in the wrong direction.
Ok back to the subject at hand: I made an appt after getting several recommendations from an array of people because I wanted to see what could be done about my consistent sinus problems. I saw Dr. Tolan, who was steady and thorough and went through all of my options. I was the one that brought up surgery as an option--this gave me faith as his patient because he was being conservative (plus I had already tried everything he had offered as a solution). He explained the process and recovery time and made me feel at ease.
The surgery couldn't have gone better: They scheduled for two weeks off from work (ahhh-thank you!), the physician assistants and surgery staff were so friendly and comforting (especially for my mom, who was putting on the brave face), and when I woke up, I could already breathe better than I could before--and I had a giant stint in there holding everything together. I guess I was a total mouth-breather before I got this surgery.
They were awesome. That is how you build recommendations.