Extremely friendly ladies working here! I came in to get some ink refills and I was welcomed in and got a great deal on two cartilages. For being my first time I got a coupon off for next time and was given directions on what might happen when my printer reads the inks (didn't happen) but it's always good to be prepared. I was told to call the store if any issues came up and I felt I could instantly call the store to ask for help without feeling clumsy for missing any information. Ink works great no issues and it's been about two weeks now. Definitely coming back when I run out and highly recommend you come by as well.