Short version: Food was AMAZING. Service was REALLY lacking.
I came with my husband for a date night. We had heard this place had great food, but poor service, so I was basically anticipating the same. We first ordered champagne, but we were brought the wrong initially, which is no big deal. Then my husband orders a Sazerac, which is one of their specialty cocktails. The waitress had no idea about what that was, and after waiting a significant amount of time, brought him out a clear, green drink in a Martini glass. Sazerac is normally dark and in a lowball glass. We asked her if she made a mistake, and she (albeit politely) told us that this was a Sazerac. Hubby sent it back because he KNEW it was an apple martini. She comes back later to admit her mistake and that she was wrong. She did bring the right drink eventually, after another wait.
Now for the good: We ordered the Kobe steak, Rack of Lamb and Crab Cake. ABSOLUTELY divine. We both lived in NY and this is pretty on par for some of the better steakhouses out there. This and the ambience was what saved this place.
Back to the bad: Before we were done, we saw the couple next to us leave in a huff. Apparently, they had lost their ticket in the Kitchen and had been waiting a very long time. I can forgive one mistake, even two, but it seems like this is the status quo. We were at dinner for over 2 hours, and this was not our choosing. I became antsy at the end, especially when noticing that our waitress was tied up talking to manager for a long time about the above event.
Despite the service, we will go back for the food, but will sit at the bar. I don't understand how a nice place like this can be so consistently known for bad service, but they need to fix it.