They ruined our neighborhood Pei Wei. We used to do PW once-a-week. Loved the food and everything else about the place. Unique flavors that we couldn't find anywhere else. We finally went last night after the new "Market" opened. I like the idea of the smaller portions. I can even deal with the new limited menu... But what used to be fresh food, wok-seared and served extremely hot is now pre-made and warmed up then plopped into a plastic dish. Then you get to find your own plastic utensil to eat with. The people that used to work there that we saw on a regular basis are now different employees, and with no customer service (bordering on rude). The new seating is uncomfortable, and the ambiance is non existent. We will never go back. For 30 cents more, and a drive over to 44th & Thomas, we can get twice as much food, that is served well (and HOT) by people who act like they care if we are happy eating there.
I understand this is a pilot restaurant to compete with the fast food joints. If I want that, I will go to Panda Express. Pei Wei, you are making a HUGE mistake. Bad move!