If I could give this place 10 stars I would - I haven't had such phenomenal customer service in a long time.
We went early on a Sunday night for my husband's birthday based on recommendations and Yelp reviews. We had reservations and this was the first time we had been in this particular shopping center. Valet parking was easy and convenient and we were seated immediately. Our hostess asked if we were celebrating a special event and thereafter everyone who came over wished my husband a happy birthday.
Our waiter was extremely courteous, made sure we knew everything was a la carte and made some recommendations. The whole service team was great.
We ordered the butcher's sausage, bacon and a caesar salad for starters and the southern fried chicken salad, salt & pepper pork chop and a rib eye for the main course. Dessert was a caramel turtle.
The starters were great. I am not sure the bacon was as "life changing" as our server mentioned but it was pretty amazing. I believe the sausage changes weekly - this one was a turkey sausage with Anaheim chilies, it was very tasty. The Caesar was pretty standard but good. Everything had lovely presentation.
The main courses arrived promptly. My pork chop was to die for. Amazingly tender. It came with a phenomenal baked apple and some beet greens that I did not care for, but that's me, not the fault of the beet greens or the chef LOL My mom had the Southern Fried Chicken salad and loved it. Everything was fresh and delicious.
My husband who ordered the rib eye found the steak to be too salty. He didn't want to complain because the steak was cooked perfectly but he really wasn't enjoying it so we let the manager know. The team could not have been more accommodating. My husband thought maybe it was his taste buds and after tasting my pork chop thought he could easily switch his order to that and be assured he would like it. The manager however wanted my husband to have what he wanted to eat. He spoke to the chef that prepared it, explained to my husband how it was prepared and suggested we just ask the chef to cut down the salt a bit. Honestly, I think my husband just is sensitive to salt, not that the steak itself was over salted. The managers could not have been more gracious. They also brought my husband a tomato, cucumber, watermelon and red onion salad on the house while he waited for his new steak. When it arrived (very quickly) my husband couldn't rave enough about it. It also had a side of perfectly prepared potato chips. I can't tell you how much we appreciate the management caring about my husband and his experience and never making us feel like we were a bother.
After dinner we were stuffed but they brought my husband a caramel turtle on the house with a candle for his birthday. OMG, it was the BEST and we managed to eat it all LOL
In addition to the attentive staff, the phenomenal service, and the stellar management, we so appreciated the little details such as the staff folding your napkin when you left the table, the wait to clear the plates until everyone was finished and never feeling rushed to leave even though they were packed. As a plus, the prices were exceptionally reasonable.
We have eaten at Morton's, Flemings, Mastros, etc, and I'd chose Echo & Rig over these anytime. Thank you Echo & Rig for the excellent food and great service. We are customers for life.