I got here at 7:30pm and I am just now leaving (8:45pm). It took them one hour to make a simple shoe return. They didn't give me the tax back so I asked them to change it, the sales associate Paul was very rude and insisted the amount was correct. I work in finance, I think I know how much I get back on my card. He then said that he had to call web services and that it would take more time. Such horrible customer service I am really disappointed because I love the brand Tory Burch. Their online customer service is excellent but they need new managers at this location.
I don't have the time to spend more than an hour at a store to make one return (with receipt in hand).