Wish I could have gotten a haircut. After spending 5 minutes waiting to talk to somebody, they finally acknowledged my existence. She had me put my name on a list and told her I had a limited time. I asked how long it would be. She said 10 minutes. They kept taking everyone below me on the list except me until almost an hour later I finally had to leave. It's like nobody is in charge and everyone does their own thing. It wasn't even that busy and there were 4 people cutting hair. Part of the problem is there are walls between the lobby and the hair cutting area so they can't see who's in the lobby. They didn't even say sorry when I told them. Not only that they had my eMail and I got nothing from them. Not cool. I get my hair cut every 4 weeks, but apparently they don't want my family's business. If I had to describe this place I would have to call it inattentive and uncaring.