I have been taking my dogs here for the past 20 years and followed their moves. They have a certain connection with the dogs that you cannot find anywhere else. We recently got a Maltese puppy and Sean was able to get through 99% of the puppy cut the first time. The puppy was picked up happy with his tail wagging. We have gone back for his 2nd cut and the puppy was so excited when we pulled into the parking lot. Robin groomed his this time and the puppy was yawning and even fell asleep at one point, he was so comfortable. My 8 year old chow mix loves it as well and looks forward to his time there. They are Grooming whisperers in my book. I would recommend to anyone who wants their dogs to have a great experience.