This restaurant has everything going for it. It's clean, in a great location for those working downtown and has attractive atmosphere and staff. The vibe is youthful and professional but the service can sometimes be very "business-like" or uptight. The staff here seem to be less engaging and focused more on getting patrons in and out quickly. If you're one who's not too fond of the small talk or if you need a fairly private dining atmosphere, this is a great location for you. The dining room is reminiscent of cubicles as all the tables of 3 or more are secluded in booths with high partitions. It makes it very difficult to be seen or heard which can be a benefit for a corporate lunch meeting.
The food compares to other Cactus Club locations and is of high quality with large portions. The menu selection provides versatile options and interesting modifications to typical items, such as the Pesto Chicken Quesadilla (blended cheeses, basil pesto, sundried cranberries, honey lime dip) which is an interesting twist on a familiar menu item. The servers are well put together, professional and the service is of high quality. The food and drinks were appetizing and properly prepared in a timely manner.
If you want good food, and non-distractive service during a business meeting, this is a great downtown option for you. I would not recommend this location for date night or for children as it's lacking in visual stimulation and more upbeat, friendly, and engaging service techniques.