I go to this starbucks every single morning because it is convenient on the way to work. I struggle because I'm super lazy and just wished it had a drive thru however I can't rate it lower for that.
At first they seemed to know folks around me which I thought was frustrating because why don't you know who I am since I come in every morning at the same time. Then one day I complained about my drink because it was so wrong. I order the same thing every single morning. Since then when three certain ladies are working they are outstanding just great. Before I even get to the counter my drink is ready and they know my name. I love them for them five stars.
The reason it drops is because of mornings like today which I would say are few and far between but they are not.
I go in, I wait in a stupid long line. I get to the front the lady says can I help you, I order my drink and she asks me what kind of milk I want. Well I asked for skinny so I say the kind you get with skinny but I have never been asked that. (sometimes they ask me how many pumps of syrup I want, how the heck am I suppose to know)
Then I wait I finally get my drink and the guy says nothing so I say, well have a good day. Then I take a sip. I ask if the drink is right, he says yes, I know something is missing (like the syrup) he says he did it right, and I'm too exhausted to argue so I just leave. Somedays the only thing I need is to just have my consistent starbucks coffee, that will make my day start right. That is all I want. If I didn't like consistency or service then I would go to coffee bean or brew my own...I like that I can count on starbucks, well sometimes that is.