So, I really don't know how to feel about this place. Wait, yeah I do.
I have come here for routine oil changes & as far as that goes, I haven't had any problems. But oil changes are easy. Even I can do that, I just don't wanna; it's not really that cost effective for me to do it myself. It seems anything more complex could be an issue...
I just got off the phone with a guy about some tires I was trying to get. I called last week, said what I wanted, was told they'd be ready Monday. Called today, Monday, was told they didn't have the tires. But not a, "We're getting them and they're just not here yet", more of a "The guy who took your call last week didn't bother to write down ANYTHING and I'm not going to write down anything either." Was quoted a price that was over what it should be per the website. Was asked if I could hold on, before I could answer, was put on hold. So, I decided just to hang up. I'm really not surprised because....
A couple of years ago, I needed to get a wheel replaced on my car. I set up a day & time to bring it by; they would have the right wheel for the car. Took my car in at 8 am. Came back at 5:30 pm and the wheel was not replaced. Why? Because the part they got was the wrong one. Which means they didn't bother to get the part until 5:30 pm when I showed up or didn't bother to do the work until I showed up. After the car had been there for 9 hours.
A few hours later, I was out the door. They were able to get the right part and put it on. In the process, they broke my hupcap, but at that point I didn't care as it was the day before Thanksgiving and I was tired. Get it?! Har Har!
I'm not sure whether it's laziness or incompetence or both. Whatever, which pretty much seems to be the attitude at this Tire Kingdom.