We were at the mall and felt like having noodles. My girlfriend in particular likes to eat pho and similar dishes quite often. We decided to try Liberty Noodle.
There were only a few people in line, so I thought it would be fast. It would appear that there are several process breakdowns - despite being third or fourth in line, with eight people working, it took half an hour before we had our food. Noodle soups don't take long to cook.
Given the amount of time that passed before we could even order, I decided to observe what was happening.
- 1 dodgy looking guy was standing near the cashiers, not doing anything
- 2 people were taking orders
- 1 guy was chopping green onions in slow motion - words can't really convey how slowly he was doing this.
- 1 person was mostly near the cash, but was walking back and forth between the cash and the food prep area. I couldn't tell what they were doing
- 2 people were assembling people's soups, noodles, etc.
- 1 other person was working in the back food prep area.
The problem appears to be that they're simply disorganized with nobody leading the show. Most of the people working there were just wandering around aimlessly or working very slowly. Pho only takes a few minutes to prepare if the ingredients are ready, which they were.
On to the food..
We each had a Pho dish with pork. They had slightly different descriptions on the menu. They were a little bland, but my variation had more flavour that the one ordered by my girlfriend. We shared a kimchi fried rice dish.
Overall, the kimchi rice was decent. The noodle soup was barely passable.
With mediocre food, and slow service that can't be fully explained, I wouldn't recommend this place.