2/17/2018
The only good thing about Lennar is the homes are beautiful and the sales agent Laurie is very nice. Having said that, I purchased lot in October with a 30 day contingency I sell my home. Unfortunately, I had a poor real estate agent and my home didn't sell. I cancelled the Lennar purchase November 29, 2017 as I no longer had my house listed.
Fast forward to January 9th, 2018 I relisted my home and it sold in two days!
I went back to Lennar to see about purchasing again and found out lot that same lot was still available, but had increased in price $25,000 and the 6% incentive for closing costs and flooring had be reduced to 3%. I requested Lennar reduce some of the $25,000 and/or at least give me the 6% incentive. They refused to do anything, even though I was repurchasing the SAME home and same lot! I purchased it because I love the house and it was the only one left. I sent an email to the head of the Las Vegas division Ms Broddle on January 31, 2018 requesting some compensation and as of today February 17th, no response....not even a there is nothing I can or won't do. Oh, by the way, their lender is using the loan documents from the October purchase, but that's ok???? Lennar used to be one of the best in customer service and now that they have become one of the largest home builders, they forgot how they got there. I have heard of other people saying how they have changed, and not for the better.
Comment from Hollie M. of Lennar at Heritage at Cadence
Business Owner
2/23/2018 Hi Arlene, we apologize for the unsatisfactory experience you had with us. We have shared this with our management team so they can look into it. If you have any additional questions or concerns, please email us at corporatecustomercare@le.... Thank you. Read less
UPDATE Hollie M. responded on 2/23/2018 stating they would be looking into my very unsatisfactory experience. It is 3/8/2018 and I have not heard anything from Hollie M. or anyone else from Lennar. I sent an email to the corporatcustomer@lennar, and guess what......NO response! That is exactly why I posted on Yelp, because Joy Broddle who is the head of Lennar in Las Vegas on January 30, 2018 and NEVER got any response from her.
Like other people have written, Lennar is only interested in selling homes with no regard to their customers or quality of work. My home is scheduled to be completed on 3/26/2018, and I am in fear of poor workmanship and quality of work that other people have complained about.