I had quite the different experience from what's been said about this place. My Dyson wasn't working right, so the customer service recommended for me to take it here to fix for free of charge.
Unfortunately, the problem wasn't covered under warranty, so I had to pay out of pocket to fix some clogs that were creating the problem of reduced suction. I thought the head piece was broken since it would just push around the dust rather than vacuuming.
They were prompt and called me same day to notify me of the problem, and called me once they were done fixing it. I tested out my vacuum before I left to make sure the problem had been resolved, and woooooooooo my vacuum is working!!! $40 to fix was a good deal compared to replacing a $400 vacuum cleaner.
The old man working here was nice, and the other worker was also very helpful. They said I can bring the vacuum directly here next time since it's covered under warranty.
By the way, Dyson has great customer service, too!