I usually come to this place when in the Eaton Centre but I was so put off the last time there by their rudeness I will never go back. I decided to try out the place next door but they had run out of the generic glasses every food establishment in the food court uses (they are not specific to each establishment). I asked Villa Medina if I could use one of theirs and the tall guy working there was SO rude about it I was shocked! I told him I was a regular customer but wouldn't eat there again due to his attitude and he literally said "I don't care, go". All over a plastic cup that EACH establishment has the same!!! They're not even branded! This was such HORRIBLE customer service I couldn't believe it. If you don't want to give out a cup for whatever reason, fine but you're still representing your company so don't be rude and belligerent while declining the person. Completely unprofessional.