The service at this location is truly sub-par.
I went here before the Radiohead concert, which was sold out, and the restaurant was very busy. I hate to be overly critical of the service at restaurants when they're slammed, but I felt the delays here were beyond what is expected.
We were told the wait time would be 35 minutes, but it was really 45. This is one of my biggest pet peeves--I feel a restaurant should never underestimate wait times, so that customers can make an informed decision about whether to wait or not.
One of the diners in my party is a vegetarian, and ordered a veggie burger. Thirty minutes after we placed our order, the server came back and told her the restaurant was out of veggie patties. I can see no reason why the restaurant would not have discovered this for thirty minutes, other than that the restaurant did not start to prepare our order for thirty minutes. It then took about another thirty minutes for our food to come. I think it's unexcusable for a restaurant to take sixty minutes to serve food to customers once they're seated, no matter how busy.
However, the beer here is always delicious, and the food is fine.