My brother who now works across the street suggested we try this location again because it looked like a lot of cars were there at lunch. After over two years and 5 or more bad visits spaced out every few months, we figured it was about time.
The staff wasn't fooling around and giggling this time. They were professional and trying their best. The roast beef wasn't burnt! And the tables were clean! And I'm proud to say we're going to become regulars again. Don't know what was wrong with them before. Maybe it's different management or staff altogether now.