I never wrote a review on Yelp before and yet I had to write one for this company - that's how rude the person on the phone was with me. I made a reservation online for a cab ride two days and got a confirmation email. I called this morning to confirm the reservation since this is an important international flight and I want to make sure the reservation is confirmed and the taxi will be here on time. The guy who answered the phone is the most rude person I ever talked to in customer service. He answers the phone in a very agitated voice and cuts me short saying "Yes it's confirmed". I say OK I just want to make sure it is and he cuts me again yelling "That's what I said!" ?? I swear I was shocked to hear that! I say OK OK and then he hangs up on me!!!!
Funny thing is on their website they say:
"
Our Pledge To You.
At Sun Devil Taxi we will always:
1.) answer the phone with a smile
"
Yeah right. This happened on Saturday 12/20/2014 around 9:40 AM and whoever was in charge of answering the phone at that time should be fired. I will never use this company again.
Update: boy this gets better. The owner of the company himself reads my review and calls me and he is 10 times ruder than the dispatcher. Now I know where the dispatcher got his customer service skills from. He tells me he doesn't want me as a customer and cancels my reservation. Now I know why more and more people use Uber - good luck staying in business.