I had the distinct pleasure of having a group meeting at the Ritz Carlton Hotel in Phoenix, AZ. I must say that from the moment I began the sales cycle through to check out, the service was impeccable. Consistency in the Ritz Carlton Brand was noticed throughout my stay. The meeting hosts were attentive. I had billing requirements outside the normal for this group and the hotel found a way to pull it off. The entire team made my meeting a success.
There is room for updating the hotel. The beds outside of the club level could use upgrading and the rooms are a bit outdated. I would love to see them keep the charm with a hint of modernization and better beds. The club level beds were amazing.
The club level service was impeccable. I was there last December for an overnight stay. The staff not only remembered me, but remembered my name.
Great job, Ritz Carlton!