What a terrible experience I had with Snap On Optics. If it wasn't so pathetic, it would be comical. I ordered these "surgical loupes" at an AAOMS meeting last October.. My cc was charged $1170 within seconds, however I didn't receive them for over a month. The very nice salespeople took all of my measurements and when they were finally delivered, they were set at way too close a distance (at least 1 foot) and impossible for me to use. I contacted the company and they sent me a FedEx label to return the product so they could fix the working length. A month later they came back and were still way off from the distance I am comfortable with. After one use, the magnification loupe literally fell out on to the floor from its flimsy plastic lens. I spoke with the owner Dr. Ray. Nguyen who at the time seemed very nice and helpful. He apologized and sent me another fedex return label. I sent them back and they were returned without any change in the working distance. The battery life for the light is also abysmal and very annoying to turn on and off. The cord constantly dislodges from the frame. At this point I called back Snap On Optics and told Ray I was tired of this and asked for a refund. His tone changed quickly and defensive. He refused to send me a return label because he said his Fed Ex label was broken and I would have to pay to send them back myself. I called FedEx and they said there was nothing wrong with his account. They stated he could provide me with his acct number and I could print the label myself. When I told him this, he refused. I asked him for a refund to my AMEX and he refused. I never had a problem in 15 years with my high quality Designs for Vision loupes. Neither with the quality nor customer care. So I sent the shoddy loupes back to SNAP ON AND Finally got a check for $20 less than what I paid. ($1170)
They charged me $20 for delivery eventhough I paid for it myself.
Bottom line, this company produces an inferior product and the owner Ray Nguyen is not very trustworthy. Talking to him is like talking to a bobble head. I cannot recommend this company in any way, shape or form. Next time I see his company at a convention I'll do my best to make sure no one else gets scammed. Very disappointing from a "Dental Colleague".
HUGE FAIL!