I have eaten here a dozen or so times in the past decade, and have always had a very good experience, so am baffled by the negativity. Food is SO much better than Carrabas, Olive Garden, etc., I don't know if locals don't know good Italian food when they taste it (I'm from Boston, which has many great Italian restaurants), or if it's a weekend problem (I almost never eat out on weekends, since service is always worse on busy nights at any restaurant). We went Wednesday for my birthday, and it was great; the Italian nachos appetizer was one of the tastiest dishes I have had in last few years, and the bill was less than I anticipated. My favorite Italian restaurant in Charlotte, not a 5 star Chicago/NY/Boston restaurant, but it is very good for the money, and I heartily recommend it.