I have been here many times over the years. When they first opened, it was a fantastic place. I think the owners here have changed over the years, and it has been going downhill from there.
The food is just traditional lunch boxes where you can pick the "protein" and get three side dishes. The side dishes are fantastic, but I'm not a fan of the meat. Most of the time, it is just deep fired meat (pork or chicken) that everyone gets. I like the variety of the side dishes, but that's about it.
The service here is crap. I have rarely been to another location with such a shitty service level. You can be there for the first time and just stand there at the cash like an idiot because you don't know that you should proceed to the side to order first. Once you order, and line up at the cashier, the lady acts like you're her worst enemy and does't care if you don't get your food. I had the lady look down on a customer because she didn't have payment ready. When another customer was asking where her food was after paying, she just ignored her...Just a crappy place for service.
There really is nothing really good about this place. would only repeat if everyone else wanted to go for quick and cheap Taiwanese food or snacks.
Finally, one word of advice, they only take cash. As I rarely carry cash, I had to circle around afterwards because I had to withdraw money (or at least that is what the lady told me)