I had one window broken from the 2010 hail storm that I never took care. I also had a bathroom window that I broke trying to swat a fly with my hand. I called Mark and left a message on his phone he called me back very soon after and was very nice and helpful. He asked me to text him pictures of the windows which I did later that day and minutes later he texted me back with a reasonable quote and a time frame of when he would come. On the day that he replaced the windows he was there around the time he said he would, he was very fast. He was also very nice to my daughter and wife, who were the ones there at the time. I would highly recommend Garcia's Windows and more!