To owners response: even though I don't comb her everyday I still l do maintain as much as I can by bathing and trimming her hair in between grooming sessions. Her hair was not EXTEMELY matte as you claim, and no she does not have sensitive skin because she has gone to many groomers before without this problem. The point of this was you inflicted this wound on her on her that day . Anyway, isn't in your expetise to groom and un matte the animal's hair without inflicting pain or wounds? If you are claiming that she was hurt because her hair was matte then no one should bring their dog here for a groom because I'm sure whoever is in need of getting a groom will definitely have some tangles- if not worse. And spending as much time as you did (3 hours) I would think you would be more careful. Oh and by the way you did not even bother to cut her two front paw nails. Like I said, you did not even apologize for your mistake. Not even in your response. Don't expect a visit from me, I also have made a point to all my friends and family to not bring their pets here.