Unfortunately, I had the same experience many others noted. Inspector came out 11/22, gave me an estimate, said I'd get a call back in about a week to schedule the actual work. Warned that there might be some delay because of Thanksgiving. Fair enough. But several days after that, I hadn't received a call. So I called and left a voicemail. No callback. Now here it is, Dec. 8, and still nothing. Decided to go with a different company.