Since they moved from the Park Rd location, this place has really gone downhill. Not sure if it's related to a management change, or what the reason, but service here has really gotten poor.
The last two times I phoned in an order, I was rushed as if I were somehow in the way of their other business/customers. Tip: I'm also a customer - actually more than one since I usually order for my whole team at work. They haven't gotten a single special order right in the last two visits - something as simple as 'no mayo' seems like a challenge for them.
Also their fries, which used to rival 5 Guys for greatness, always seem to be undercooked these days - by the time they get to our office (5 minutes away) they're a steamed pile of soggy potato-like substance that no amount of malt vinegar will remedy.
I'm not in the business of pitching a 3rd strike to a restaurant, 'fool me twice' and all that.
I won't be back.