I got an oil change at Iezzi's yesterday. Went I went to drive my car away on the side street where it was parked, one of my brand new tires was completely flat. I called Iezzi's and someone came with an air compressor to fill my tire enough to get me back to the shop, then directed me to drive the wrong way down a one-way street which resulted in me being yelled at by another driver. Once back in the shop, they tried to figure out where the problem came from and guessed that the leak had to do with the valve remaining open after they checked the tire pressure. When I asked what I should do if I continue to have problems with that tire now, the response was "I don't know why you would". Nobody ever said "sorry for the inconvenience" or "it is too bad this happened" or "please let us know if you have further trouble" or ANYTHING that indicated any remorse about the situation or good customer service. I 100% get that stuff happens and it may have been out of their control, but I went to them for an oil change and left with a flat tire. Someone saying "hey - sorry" would've been all that it took to not leave feeling crummy about it. I had to arrange for someone else to pick up my kids from school and the situation was a hassle that I would've preferred to avoid. A small acknowledgement of that is all I needed to not leave Iezzi's with a bad taste in my mouth.