First off, I gotta say I love village inn. I regular 3x a week at my normal store. So this rating is for the service.
All I wanted was to order the funny face meal for my teenage kids. I asked them to charge me whatever, just to please make it happen. So it's 3 chocolate chip pancakes. Two eggs, two bacon, and a blueberry. I'm know this can be done a la cart or from the VIB menu. But it is on the kids menu.
However, the manager Dxxxxx, began to argue that she could not make that dish at all for no amount of pay. She then proceeds to tell my children they are going to get the two eggs and two bacon and two pancakes. She ordered for them. We decided that we were going to stay and eat in the spirit of fairness.
She is the checkout person and I mention the food was good, the waitress was good but I am having a hard time leaving a tip as I am very unpleased with the experience. She begins an argument. Her argument is that the kids wanted the dish she ordered for them, that they were not insisting on a funny face. Well the argument is easily resolved when she asked the kids what they wanted and they said they wanted a funny face.
Everything was good, but the lady was just probably having a bad day. However, it's never ok to let your bad day impose on others. Also, restaurants are in business to make money and should take full advantage of a willing and paying customer. It's always uncomfortable to to eat a meal after any kind of confrontation, hence the one star review.