We just purchased a car from Smart Motors - so far the car has been terrific, but since it hasn't been very long at all this review is just for the overall experience there. I'll update later once we've had the car a while.
Our other experiences with dealers in the area had not been great, in fact they'd been exactly what people expect from dealers. Pushy, rude, condescending and in a hurry to make a sale. We were going to major dealers, not used car lots. This was not our experience at Smart. Every single person we had an interaction with was at minimum polite, professional, and eager to make sure we had a great experience.
Our salesman was Royce and he was friendly and knowledgeable, patient with our questions, and professional without acting like he was in a hurry to close the sale so he could start on the next one. We came in with approved financing from our bank, but ended up going with Toyota's financing because their 1.9% apr was pretty tough to beat. Justin processed that, was efficient and friendly, and seemed happy to chat and answer questions as they came up.
While it was clear that they take the business of selling cars seriously, it's also clear that their company culture is to make sure they have happy employees. Any good company recognizes that happy employees always mean better customer experiences. Prior to this, we'd been to their competitors (I'll leave them unnamed, but you'll find their review with my others) who had advised us against going to Smart... and those employees all seemed irritable and stressed.