After spending 3 hours looking at laptops here and at Future Shop, I decided which one I should get. However, when I told the sales rep which one I wanted, he said it was not in stock. It turns out they continue to display computers when they are out of stock, and don't differentiate in any way. Why don't they have a system where they slip something in beside the price tag that says "not currently in stock - buy me online"?
Worse, when I explained my disappointment to a staff member, he tried to sell me a totally different computer that no one had even mentioned earlier when I asked for recommendations. He was clearly just trying to still make the sale, and it was really disrespectful. I felt like he was trying to trick me - saying that a cheaper Dell was better than the HP that I wanted.
Then we tried to buy printer ink - everything on the shelves was in the wrong place, and so it was more expensive than the sign said. Of course they did not honour the tag price.
I wrote an e-mail to customer service, and have never heard back. Overall, a terrible customer service experience. If you go to Best Buy (any store), and you are thinking about taking home a laptop that day, make sure they actually have it in stock before you assume anything.