Stopped in between classes yesterday with my wife and daughter. Staff is generally enjoyable but the service really sucks. We got there about 4:30pm and sat in the dining area. There were only 3 other very small groups there. Placed our order and waited and waited and waited......
We asked our server to check on the order and waited. The girl finally comes out with our order and says, because we asked for extra crispy and extra wet, this added 4 minutes to the cooking time (30 minute wait), plus, she says, the wings are extra large this time....... huh? She's telling this to us as she's handing us our order and I look....... They actually were smaller than normal, I just about fell out of my chair.
Now on to simple math.... The girls ordered a half dozen wings each and got their 1 cup of dressing with the order, I ordered a dozen and was charged $.50 for the extra cup of dressing... excuse me?
We've decided to NEVER go to this location again. This is the same franchise owner who charges a cover charge for the special UFC events. There are several other locations close by that don't charge and their service is excellent.
We still love Buffalo Wild Wings, we just have to drive an extra minute or two for quality.