I've been going here since they first opened. From the very first time to a few days ago I've always been greeted with a smile and a warm welcome. I found out that I am allergic to bee's wax at the first salon that I went to and told Luba that I was. They must have put a note on my file and remind me when they call to take my benedryl before my appointment. They care enough about my situation to do this, where else do any of you get this kind of service? No where in the dozens of places that I go to give me this kind of personal service. I enjoy the fact that they have tv's in the rooms so I'm not staring at the ceiling in a sterile doctor feeling exam room while my fur is being gingerly removed from my body. The rooms are very clean and comfortable to be in. The atmosphere is inviting and the entire staff are fun and friendly. As with any business there will be time when staff members leave but that won't keep me away. As long as the Wax Bar is open and my life schedule permits, I'll remain a customer and recommend others to come here. They offer all kinds of services and great products at reasonable prices. Go treat yourself, you'll be pleasantly surprised.