Ordered a small coffee for myself with cream and sugar and a strawberry frosted donut for my daughter. Received my coffee with a dirty lid on it. (Coffee grounds and a facial hair.) Gross. I leave and realized I must have misplaced my keys. I went back inside and asked if anyone has turned in a set of keys. I asked 2 different cashiers and they reply no. I left and took my daughter to school. Upon my return I ask to speak to a manager to leave my details in case my keys show up. At this moment another cashier confirms they had my keys all along and hands them to me. Bad miscommunication all around. Not impressed.