As a regular patron of Del Taco for many years, I have come to expect certain things. Among them are the always fresh and amazing caramel cheesecake bites, perfectly carbonated Mr. Pibb, an oddly satisfying combo of burritos and fries and the ability to get all of these options late night.
Now, I don't like to complain and I refrained the first couple of times, but the third time has done it. I pulled up to the drive thru menu at 1:13 am and waited... nothing. Several minutes later I pulled up to see if the speaker wasn't working and I waited at the window to place my order, but no one was there... so I waited. I waited because the posted hours were clearly listed as closing at 2 am. As I previously stated, this was not the first time that I had visited this location around this time and no one was working. The second time there was a girl sitting on the front counter on her cell phone and she waved me on mouthing "We're closed". This time I decided to wait to see if someone would come talk to me so I could fund out why they were not helping me. Eventually a girl came to the window and said they were closed. I stated that the hours said they're open until 2. She then said we close at 1 to clean up so they can clock out by 2. Really? Is that how hours of operation work these days?
It has always been my understanding that if the posted hours state that you're open from 6 am - 2 am, that I can get service during the hours that the company said they would give me service. If you want to close at 1 instead of 2, please, be my guest, but change YOUR posted hours. This is a not science, but it is poor customer service.