This review is based strictly off their customer service.
My wife and I were going out for dinner last night at Muramoto. We arrived early (5:30p) to the King Street area. So, we thought we would stop by Nat Spil for a couple pre-dinner cocktails. Neither of us had been there before and were excited to give it a try.
Our initial take was we really liked the atmoshere - seemed very cool. However, as mentioned in other reviews, we soon found that the place was small and a little confusing for us. The place has about 10 tables that I could see and a small bar with about 12 stools. Is it a restaurant or a bar? The reason I bring this up is that when we walked in there were two couples sitting at tables and no one at the bar. One couple had food and other couple just had cocktails. There was no one to greet us when we walked in (i didn't think that was going to be a big deal but it obvioulsly was), so we sauntered over to the bar and ordered a cocktail. After the drinks were poured we thought it might be more comfortable sitting at a table and told the bartendress - "no problem" she says.
We chose a table in the front window area. It was small but had four sets of silverware. Suddenly a waiter appears and asks if it just the two of us tonight. "Yes" I replied. He lets out a big sigh, and then snatches two of the silverware sets. As he is walking to the cupboard to put them away I notice that he is shaking his head the whole time and is still visible pissed that there is only two of us. He then takes the silverware he just cleared and started slamming/throwing them back into the cupboard drawers.
Let me take the opportunity to remind you that there were four other customers in this establishment at this point and it was 5:30pm. It's not like we were occupying prime seats during prime time.
So... The waiter comes back and says, "what do want for dinner?" with an exaggerated roll of his eyes. I said we were just having drinks and wouldn't be staying long. Another hugh sigh and he storms off to his station and takes a big drink from his wine glass. I was surprised to see the waiter drinking at 5:30. I wonder if he paid for that drink or if it was stolen from the establishment's owner?!?
Well that pretty much sealed it - not going to have a second drink there. We slammed our cocktails and high tailed it. As we were leaving we had to walk right past him. He never looked up or even acknowledged we were leaving.
Interestingly enough... Around 8:00p as we were walking back to our car from Muramoto, we glanced into the front window of Nat Spil. It looked they had a whooping crowd of about 6 people. I wonder how many other people left after dealing with that ass-bag waiter?!?