I feel like every time I visit this location the employees are always grumpy. And if they're not grumpy, they're trying to pressure someone (normally a tourist) into buying something.
The few times I've been here and had questions about my engagement ring/future wedding rings, I always get snarky answers, and they don't ever seem to take me seriously. My fiance bought my engagement ring at a (different) Zales, so you'd think they'd be a little more gracious to a returning customer...especially when he has a line of credit with them!
Although this is the closest location to my house, and normally has pretty good deals since it's an outlet store, I will probably venture farther to get better customer service.