They will give you a low quote to get your business, then turn around and try and charge 25%+ more.
Despite being tied to a reliable broker (Atlas), they are far far from being a reliable agent. I felt scammed and fleeced the minute they drove away with my belongings.
After my household was picked-up by the movers, i was unable to get a hold of ANYONE until weeks later. They know they have you in a corner because they are holding all of your belonging, and that you will have to pay to see your stuff again.
By the time all of my stuff made it to my new home (4 weeks later) it was all damaged and scratched up. My claims are pending, but i have a feeling that i will get nowhere with these crooks.
... did i mention that WEEKS later, after i was already myself in another state and after many many phone calls... i finally received a response back that i would owe an additional 25% over the +10% as stated on my contract.
STAY AWAY, FAR FAR AWAY