I go to Mr. Lube to get my oil changes done. But, I may not in the future.
I went to this location after work and waited patiently in front of one of the bays. All lanes (they had 4) were empty except for mine of course, so all I had to do was wait for the next one to open up and I would be next... right? That didn't happen.
I arrived. An attendant arrived after 5 minutes (yes I was timing, I had to be home sooner than later that day). They did the usual customer service pleasantries and I waited for the next bay to open... I was first in line afterall... right?
Another car pulls up 15 minutes later. I start getting a little paranoid... "what if..." sets in. 5 Minutes later (I'm really precise with my time)... you gotta be kidding me... they let her in first. I'm not happy. 5 minutes later, the bay door in front of me opened up FINALLY. *sigh*
woosah!
All in all I waited 25 minutes and despite being first in line apparently I wasn't.
- 3 Stars for this joint for their bad customer service.
Well, what else does one do? I swallowed my pride and when I got in, I let them know that I wasn't happy and what had happened. But, did they make up for it?
The guy that worked on my car apologized and then gave me a 10% discount for my troubles. BTW, here's a tip, if you check in to this location, you actually get a $10 or $15 YELP coupon! Either way, I spent less than full price and eventhough I could have given these guys a harder time, I didn't. Mistakes happen and I know I've made my share.
They did attempt to make up for it, but it still lingers.
+ 1 Star for some good customer service, although not enough to make it up to 5 which is what I would have given them if I reviewed them before that day.