Sukho Thai, I want to give you five stars, I really do. Your food is delicious and authentic, both spicy and tangy at the same time. Your owners are lovely and have orchestrated a great menu. But your service sucks, I hate to use that word, but its true. It really really sucks!
I was worried when I visited your restaurant and it took you 10 minutes just to come say hi. More perturbed when you forgot half of my meal and then didn't bring my drink...ever.
But the thing that makes it so hard for me to order from you again, is the 19; yep that's right 19; phone calls I made in one night trying to get some food. First to order (5 calls) , and then the additional 14 calls to find out where the fricking delivery driver was 2 hours later. Just a note, I never got thru in 14 tries.
This was my second experience trying to order for delivery, the first one ended in a drive that I took to see you which also ended in disappointment. Not only is it impossible to order from you, if I do in fact go in to sample your wares I can't get what I want because you are far too busy to make it.
As a restaurant I'm sure you are happy with your constant business, but take a hint from other business owners and hire an order-taker for crying out loud. Otherwise I just can't buy from you anymore. Let's face it, Thai restaurants in Toronto are a dime a dozen, and I will just take my order to elsewhere!
Bottom line...I'm taking an undetermined hiatus from this bustling Thai shack.