It was my first time taking care of business down there, and Bree made me feel very relaxed... Or well, as relaxed as you can get when hair is being ripped away from your skin. It sounds more gruesome then it was, and except for that instant when they peel the wax away, it was relatively painless. Love the ointment they give you afterwards, and as a matter of fact, im going to call them up and see if i can pay for more. Will come back again for sure!