I have been a customer of Fletchers since 2007. I have a friend that offered to look at my breaks, because my car has been shaking. I had my breaks done at Fletchers last June, so you would think everything should still be good. Nope! They speaking turned the rotors, but they didn't. They never took them off, they still had the same screw's on. They charged us $20 for each turned rotor. What ever you do don't go to Fletchers. They are crooks, especial if you are a woman.