Our family has been ordering from this Papa Murphy's since they opened this location. We usually order the same thing. They recently discontinued one of our favorites. We decided to try a different pizza that we had a coupon for. At time of pick up, the cashier took about 5 minuets to enter coupon while the rest of the staff including the manager sat in back and talked while they saw him struggling. Then he wouldn't honor coupon. Called manager and still insisted they wouldn't offer coupon. Said they had new management. So I decided to just purchase 1 of the pizzas I ordered since they wouldn't honor coupon. I told the manager it's unfortunate they won't honor it and now lose out on a already made pizza. Cashier said it's ok, 1 pizza isn't going to hurt us, we don't need the business that bad. I'd like to mention that I was the only one in the store and no other pizzas were made for other customers. I told the cashier and manager that I didn't like their comments and wasn't going to buy any of the pizzas...... they said bye as they laughed at me. It's ashamed what customer service has come to. With so many other pizza companies around you'd think they would give the best service they can from a not so popular pizza joint. We will not be ordering from papa Murphy's any longer and will discourage people from ordering from them.