I ate here a few months ago and the food was good so I decided to place an online order since I was in the area. When I got home, which is no where near the establishment, I found that they didn't give any bread even though on the receipt it clearly said yes. When I got to eating the chicken it was very dry and tough, so tough my steak knife didn't budge that well. Very disappointing so I called the place and asked for a manager. After being on hold several minutes a guy answers and asks how he can help me. I tell him why I'm calling and he asks my name then says I never did an order there. With only 2 in town I'm 1,000% sure I know where the food came from. Then he says "oh let me get you the manager." Isn't that who I asked for in the first place? Yes it is. Then a guy gets on the phone and I have to repeat the entire thing over to him and he acts like I'm making it up... Very unprofessionally handled and he should not be a manager. My relationship is over with carrabbas.