I was really looking forward to this place. Even though I don't eat burgers anymore, I had heard good things, and knew they had other stuff like chicken and fish sandwiches. I love the decor and how they can open the front wall to let the outside in. We arrived around 4:30 on a Sunday for an early dinner and because the Chagrin Falls location is small, we ended up eating at the bar. The bartender was pleasant and we chit chatted before ordering. About 5 minutes after placing our order, he comes back and says there has been a computer glitch and he can't find our order. No problem, we tell him again. One burger, one blackened grouper sandwich and an order of fries to split. (Fries are a la carte at Flip Side.) About 10 minutes later our fries show up. As I am someone who has bar tended and waited tables, I know there's a desire to have the entire meal show up within a minute or two of each other, so I wait to eat any fries. Plus, I want to eat my fries WITH my sandwich. So I wait, and wait, and after about 5 minutes, i ask the bartender if we are going to get our sandwiches soon. He checks and says another 5 minutes, so I ask him to get us a fresh order of fries with our food since that's how we ordered it. He takes the original fries away and after about 10 minutes our burger and fish sandwich show up, but no fries. The bartender says nothing, so I proceed to eat slooooowly, hoping the fries will show up. (We're all seeing the irony here, right?) Of course the bartender, despite never being more than 10 feet away from us, never checks back to see if everything is OK. So eventually I finish my sandwich and flag him down asking if he was ever going to bring us our fries or not. He gets this flustered look, goes and yells at someone in the kitchen, but still no fries appear. After another minute or two, I tell him to forget it and cancel the fries. He then offers to take them off the bill. Duh! Of course you will, so thanks for nothing. He then promises to really take good care of us next time. Isn't he supposed to do that every time?
My wife thought her burger was very good. My blackened grouper sandwich was average. The size of the bun dominated the small piece of fish, so it was fairly bland. It was also way overpriced. For $15 I was expecting a much better piece of fish, plus sides were extra.
I typically give restaurants a second chance, and I probably will do so for Flip Side Burgers, but my first experience was very disappointing. There was nothing difficult about what we wanted, they just dropped the ball over and over.