This company sucks. Your at the mercy of there online pick up schedule, then they don't call you to confirm anything, I called twice to see if they were still going to pick up my items on the scheduled day they stated online because I will have to take off work , and both times the people who answered the phone were rude and told me to call back the day of the pick up, it makes no since, they are totally unorganized, totally incompetent, and totally rude, your giving them free stuff and they still d9nt have the right skills to follow through on picking it up. They don't care if you take off work , oh by the way they were a no show which I kinda figured, worthless company, they all need fired especially the people who are suppose to be managers, my 6 year old child has better leadership skills than these clowns, I will neve4 donate nothing to thus worthless company ever again, bad thing is I was donating 2 almost brand new couches , the couches were only 6 months old, and they still were a no show, they never even called to reschedule or nothing, just plain ignorant people with absolutely no skills and don't care about wasting your time, now I will just get the paper and see if someone in thete needs some good qaulity furniture for free.