I bought a car in Ohio and needed to get PA plates. I had never been to this AAA location, but I heard it was a convenient way to get car stuff done without having to wait in line forever at the DMV.
I have to say that this office saved me a trip to the DMV (which is always an adventure) but it was not much of a step above the DMV.
When we entered, the receptionist was on her cell phone. She did greet us with a smile, but proceeded to take a phone call ON HER CELL PHONE while she was waiting on us. Way to be professional. All that aside, she was very helpful. The receptionist guides you to either the auto side or the travel services side.
After checking in, we headed over to the auto side. It was 5:30 on a Friday evening and the office was open until 7. There was about 15 people waiting ahead of us and things did not appear to be moving quickly. It doesn't help that the waiting area was fairly uncomfortable and unflattering. It was pretty crowded and noisy and the chairs weren't very comfortable.
It took about an hour and a half between arrival and getting the plates. Not great, but better then having to take time off from work to do it at the DMV.