let me start out with a am \ was a MGM hotel person. First time staying at Aria and it did not go well. At check in a was scolded at by the from desk for being in the wrong check in line then after he took a minute he did figure it out, no apology nothing. next thing was when i a reserved the room several months back i reserved a king bed, When i went to check in all he had to say the only thing available was a queen room. Which really made me wonder because i didn't check in until almost 7 PM and you would think since i technically was paying for the room since 4 and it was reserved what happened. After some time and phone call he did find a "king" room. The room was OK carpet was a mess and furniture worn a bit, with stains on the bed spread. I guess i was expecting a lot more being one of the "top" hotels on the strip. i did contact the hotel via twitter and they claimed they were investigating and if i needed any thing else contact them via email. In short save the money and stay at another hotel and hate to say this but go to Aria's sister hotel Vdara. cleaner better service!